r/applehelp. by Zero-san2201. Screen, or Software? Touch doesn’t work on iPhone Xs Max. Hi all. I have an iPhone Xs Max that has touch not working after installing iOS 14.7.1 and has force restarted it, to no avail. It was not dropped, and has no liquid damage. I chatted and called Apple for this, and they said to back up my device, which is 1. Install and run the software on your computer and choose Screen Unlock on the interface. Next, connect your iPhone to the computer via a lightning cable and tap the Unlock iOS Screen mode. 2. Boot your iPhone into the recovery or DFU mode by following the on-screen prompts. If the screen isn't working on your iPhone or iPad ; Water and other liquid damage to iPhone or iPod isn't covered by warranty ; If there is no accidental or liquid damage, confirm you are running the latest iOS 15.2.1. If you are not, update your iPhone and see if the issue persists. How to update to iOS 15 or iPadOS 15 iPhone XS Max touch not working after screen replacementiPhone XS Max touch screen not working after droppingiPhone XS Max touch screen not working after wat It sounds like your iPhone touchscreen isn't responding to touch. The following Knowledge Base article provides a thorough checklist of recommendations for troubleshooting: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support. Fix your touchscreen. Make sure your hands are clean and dry, then try these steps: Here’s a video how to fix iPhone X touch screen not working. So many users get troubled wit iPhone X touch screen not responding to touch problems and wonder Nov 10, 2021 10:56 AM in response to Dave_G1. Having the same issue with the same iPhone model (Xs Max) after updating to iOS 15.1. For me it is across the middle part of the screen. The suggestions in the link you are providing here does not work for me. ( 0) Reply. Y2NX9VC.